Pi4u - Complaints Procedure
Pi4u endeavours to provide a high standard of customer service, should you feel this standard has not been met and you wish to register a complaint, please contact us.
If you feel you have cause to be unhappy in any way with your client’s insurance cover, in the first instance, please contact Kevin Locke who will be pleased to assist you. A more formalised complaint procedure will be found in the policy document.
Your client's attention is particularly drawn to the importance of the Declaration and signature on Insurer's proposal forms. Any failure to disclose facts material to the insurance or any inaccuracies in the answers could result in claims not being paid or the Policy being voided.
In the majority of cases professional liability insurances cannot be cancelled by the policy holder. Policy cancellation and premium returns will only be granted by the Insurer in exceptional circumstances subject to:-
- The satisfactory receipt of a written explanation for the cancellation request.
- The payment of a £100 cancellation administration fee.
If your client cannot settle their complaint to their satisfaction, they may be entitled to refer it to the Financial Ombudsman Service.
We are covered by the Financial Services Compensation Scheme (FSCS). Your client may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000.00 and 90% of the remainder of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.